Return & Refund

Effective Date: 09-06-2025

We want you to love what you buy from Brave Strokes. If something isn’t right, we’re here to help. Please read our Return & Refund Policy carefully to understand how to initiate returns and get refunds.

1. Return Window

You may request a return within 7 days of receiving your order.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging.

  • You must provide the original invoice or proof of purchase.

  • The product must not be customized or made-to-order (unless it arrived damaged).

3. How to Initiate a Return

To start a return process:

  1. Email our support team at support@bravestrokes.com with your order number and reason for return.

  2. Our team will guide you through the return process and share the return shipping address.

  3. Please do not send the item back without contacting us first.

4. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

  • For all other returns (such as change of mind), shipping charges must be borne by the customer.

5. Refund Process

  • Once we receive the returned product and inspect its condition, we will process your refund within 7–10 business days.

  • Refunds will be issued to your original payment method (e.g., credit card, UPI, PayPal, etc.).

  • You will receive a confirmation email once the refund has been processed.

6. Non-Returnable Items

Please note, we do not accept returns for the following:

  • Customized or personalized products

  • Items purchased during a sale or clearance

  • Digital downloads or gift cards (if applicable)

7. Damaged or Wrong Items

If you receive a damaged product or the wrong item:

  • Please contact us within 48 hours of delivery with photos of the item and packaging.

  • We will arrange for a replacement or initiate a full refund at no extra cost.

8. Exchange Policy

We do not offer direct exchanges. If you want a different item, please return your original product for a refund and place a new order.

Contact Us

For any queries or support regarding returns, feel free to contact us:

📧 Email: support@bravestrokes.com
📞 Phone: +91-123456789
📍 Address: B-102, Creative Craft Complex,
Saket, New Delhi – 110030, India